Privacy Policy

1. Introduction

Lunar-Lingo Ltd (“Lunar-Lingo”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you:

  • visit our website;
  • contact us with an enquiry;
  • book or purchase our English language tutoring services;
  • participate in lessons delivered through MeritHub;
  • communicate with us by email or other approved communication channels; or
  • otherwise interact with Lunar-Lingo Ltd.

We recognise the importance of safeguarding the personal information of all users, particularly children and young people. Where our services are provided to minors, parents or legal guardians may also provide personal information on the student’s behalf.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the Privacy and Electronic Communications Regulations (PECR).

Please read this Privacy Policy carefully. By using our website or services, you acknowledge that you have read and understood how we process your personal information.

2. Who We Are

Lunar-Lingo Ltd is a private company limited by shares registered in England and Wales.

We provide live online English language tutoring to students worldwide through the MeritHub online learning platform.

For the purposes of UK data protection law, Lunar-Lingo Ltd is the Data Controller responsible for determining how and why your personal data is processed.

Company Details

Company Name: Lunar-Lingo Ltd

Company Registration Number: 17277100

Registered Office: 128, City Road London EC1V 2NX UNITED KINGDOM

Website: www.lunar-lingo.com

General Contact Email: info@lunar-lingo.com

Data Protection Contact: info@lunar-lingo.com

If you have any questions about this Privacy Policy or how your personal information is handled, please contact our Data Protection Contact using the details above.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal data collected through:

  • the Lunar-Lingo website;
  • enquiry forms;
  • lesson booking forms;
  • payment processes;
  • MeritHub student accounts used to deliver lessons;
  • email communications;
  • customer support communications; and
  • any other services operated by Lunar-Lingo Ltd unless a separate privacy notice is provided.

This Privacy Policy does not apply to third-party websites or services that we do not own or control, even if they are linked from our website. We encourage you to review the privacy policies of any third-party services you use.

4. Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below.

Personal Data

Any information relating to an identified or identifiable individual.

Processing

Any operation performed on personal data, including collecting, storing, organising, using, sharing, updating, deleting, or otherwise handling personal information.

Data Controller

The organisation that determines the purposes and means of processing personal data. For the purposes of this Privacy Policy, Lunar-Lingo Ltd is the Data Controller.

Student

Any individual receiving educational services provided by Lunar-Lingo Ltd.

Parent

A parent, guardian, or other individual who has legal responsibility for a student.

Services

The online English language tutoring services, educational resources, customer support, and related services provided by Lunar-Lingo Ltd.

Website

The official Lunar-Lingo website and any associated webpages operated by Lunar-Lingo Ltd.

Platform

The MeritHub online learning platform used to deliver live tutoring sessions.

Third-Party Service Provider

An external organisation that provides services on behalf of Lunar-Lingo Ltd, such as payment processing, website hosting, analytics, email services, or lesson delivery.

UK GDPR

The United Kingdom General Data Protection Regulation as incorporated into UK law, together with related UK data protection legislation.

5. Personal Data We Collect

The personal data we collect depends on how you interact with our website and services. We only collect information that is relevant, necessary, and proportionate for the purposes described in this Privacy Policy.

5.1 Information You Provide

You may provide personal information when you:

  • submit an enquiry through our website;
  • request information about our services;
  • book a trial lesson or tutoring session;
  • purchase tutoring services;
  • communicate with us by email or other approved communication methods;
  • participate in lessons through MeritHub.

Depending on your interaction with us, this information may include:

  • Full name
  • Parent or guardian’s name (where applicable)
  • Student’s name
  • Student’s age or age group
  • Email address
  • Telephone number (if provided)
  • Country of residence
  • Time zone
  • English language proficiency level
  • Learning goals
  • Messages or enquiries you send to us
  • Information relating to lesson bookings
  • Customer support communications

You should only provide personal information that is accurate and that you are authorised to share.

5.2 Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Website pages visited
  • Date and time of your visit
  • Referring website
  • Website usage statistics
  • Cookie preferences
  • Diagnostic and security information

This information helps us:

  • operate our website;
  • maintain website security;
  • improve website performance;
  • understand how visitors use our website;
  • identify and resolve technical problems.

Where required by law, information collected through non-essential cookies will only be processed after you have provided your consent.

5.3 Lesson Information

When you become a student, we may create educational records that help us deliver high-quality tutoring services.

These records may include:

  • Lesson attendance
  • Teacher notes
  • Homework records
  • Learning objectives
  • Progress reports
  • Lesson history
  • Assessment results
  • Achievement records

These records allow us to monitor progress, personalise learning, and communicate effectively with students and parents.

5.4 Payment Information

Payments are securely processed by Stripe.

Lunar-Lingo Ltd does not collect, receive, or store your full debit or credit card details.

We may receive limited payment-related information from Stripe, including:

  • Customer name
  • Billing email address
  • Billing country
  • Transaction identifier
  • Payment status
  • Amount paid
  • Currency
  • Invoice or receipt information

This information is used solely for accounting, customer service, fraud prevention, and the administration of our services.

5.5 Communications

If you contact us, we may retain records of communications, including:

  • Emails
  • Customer support enquiries
  • Booking requests
  • Refund requests
  • Complaint correspondence
  • Feedback
  • General enquiries

These records help us provide customer support, resolve issues, improve our services, and maintain appropriate business records.

6. How We Collect Personal Data

We collect personal data directly from you, automatically through our website, and from trusted third-party service providers that help us operate our business.

6.1 Information You Provide Directly

You may provide information when you:

  • complete forms on our website;
  • contact us by email;
  • request information about our services;
  • book lessons;
  • purchase lesson packages;
  • communicate with our teaching or support team.

6.2 Information Collected Automatically

Certain technical information is collected automatically when you visit our website using technologies such as cookies and website analytics tools.

Further information can be found in our Cookie Policy.

6.3 Information Received from Third Parties

We may receive limited information from trusted service providers, including:

  • Stripe (payment confirmations and transaction information)
  • MeritHub (lesson participation and educational records)
  • Microsoft 365 (business email communications)
  • Google Analytics (website usage statistics)

We only use information provided by these organisations where it is necessary to deliver our services or operate our business.

7. Why We Process Your Personal Data

We process personal data for legitimate business purposes, including:

  • providing online English tutoring;
  • arranging and managing lessons;
  • responding to enquiries;
  • communicating with students and parents;
  • processing payments;
  • maintaining educational records;
  • improving our website and services;
  • maintaining website security;
  • complying with legal obligations;
  • preventing fraud;
  • resolving disputes and complaints;
  • maintaining business and financial records.

We do not sell your personal information to third parties.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

At the time of publication of this Privacy Policy, Lunar-Lingo Ltd does not send marketing or promotional emails. If this changes in the future, we will update this Privacy Policy and obtain consent where required by applicable law.

8. Our Legal Bases for Processing Personal Data

Under the UK GDPR, every processing activity must have a lawful basis.

Depending on the circumstances, Lunar-Lingo Ltd relies on one or more of the following legal bases:

Performance of a Contract

We process personal data where it is necessary to:

  • provide tutoring services;
  • manage lesson bookings;
  • process payments;
  • communicate regarding purchased services;
  • maintain student records.

Pre-Contractual Steps

Before a contract is formed, we process information necessary to:

  • respond to enquiries;
  • arrange trial lessons;
  • discuss tutoring requirements;
  • prepare quotations or lesson recommendations.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples include:

  • improving our services;
  • maintaining website security;
  • preventing fraud;
  • responding to customer enquiries;
  • maintaining business records;
  • handling complaints.

Legal Obligations

We may process personal data where required to comply with applicable laws, including taxation, accounting, consumer protection, and regulatory requirements.

Consent

Where required by law, we will request your consent before:

  • placing non-essential cookies on your device;
  • sending marketing communications;
  • carrying out any processing activity that relies on consent under applicable data protection law.

You may withdraw your consent at any time where processing is based on consent.

9. Children’s Privacy

Lunar-Lingo Ltd provides educational services to both adults and children. We recognise that children’s personal information requires additional care and protection.

Where our services are provided to a child, personal information may be supplied by a parent or legal guardian on the child’s behalf.

We only collect personal information that is reasonably necessary to:

  • provide tutoring services;
  • communicate with parents or guardians;
  • manage lesson bookings;
  • maintain educational records;
  • fulfil our legal and contractual obligations.

Parents and legal guardians remain responsible for ensuring that the information provided to Lunar-Lingo Ltd is accurate and up to date.

If we become aware that personal information has been collected in a manner that does not comply with applicable data protection laws, we will take appropriate steps to investigate and, where necessary, delete the information.

10. Third-Party Service Providers

To operate our business efficiently and securely, we use carefully selected third-party service providers.

These providers only receive the personal information necessary to perform their services and are expected to maintain appropriate security and confidentiality standards.

MeritHub

MeritHub is used to deliver live online tutoring sessions and manage educational activities.

Depending on the services provided, MeritHub may process information including:

  • student account information;
  • lesson attendance;
  • lesson schedules;
  • educational records;
  • teacher feedback;
  • learning progress.

MeritHub processes personal information in accordance with its own privacy and security practices.

Stripe

Stripe securely processes payments on behalf of Lunar-Lingo Ltd.

Payment card information is processed directly by Stripe and is not stored by Lunar-Lingo Ltd.

For further information about Stripe’s handling of personal information, please refer to Stripe’s Privacy Policy.

Microsoft 365

Microsoft 365 is used for business email communications and the secure management of company correspondence.

This may include communications relating to:

  • enquiries;
  • bookings;
  • customer support;
  • invoices and receipts;
  • service updates.

Google Analytics

Our website uses Google Analytics to help us understand how visitors use our website.

Google Analytics collects aggregated information about website usage, including:

  • pages visited;
  • device information;
  • browser information;
  • approximate geographic location;
  • session duration;
  • website interactions.

Where legally required, Google Analytics will only be activated after you have provided your consent through our cookie management system.

Website Hosting

Our WordPress website is hosted on privately managed infrastructure.

Reasonable technical and organisational measures are implemented to protect the confidentiality, integrity, and availability of the information processed through our website.

11. International Transfers of Personal Data

Lunar-Lingo Ltd is incorporated in the United Kingdom, while its directors are based in Thailand and our students may be located in different countries around the world.

Some of the third-party service providers we use may process personal information outside the United Kingdom.

Whenever personal information is transferred internationally, Lunar-Lingo Ltd will take reasonable steps to ensure that appropriate safeguards are in place, including, where applicable:

  • UK adequacy regulations;
  • International Data Transfer Agreements (IDTAs);
  • the UK Addendum to the European Commission’s Standard Contractual Clauses;
  • contractual commitments from service providers;
  • other lawful transfer mechanisms recognised under UK data protection law.

We regularly review the international data transfer practices of our service providers.

12. Data Retention

We retain personal information only for as long as it is reasonably necessary to:

  • provide our services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce our contractual rights;
  • maintain appropriate business records.

Retention periods vary depending on the type of information involved and the legal or operational purpose for which it was collected.

When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of using appropriate methods.

13. How We Protect Your Personal Information

Lunar-Lingo Ltd is committed to protecting personal information through appropriate technical and organisational measures.

These measures may include:

  • encrypted website connections (HTTPS);
  • secure payment processing through Stripe;
  • restricted access to personal information;
  • strong authentication measures for authorised users;
  • regular software and security updates;
  • secure backups;
  • malware protection;
  • monitoring for unauthorised access;
  • staff awareness of confidentiality obligations.

Although we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security. However, we continually review and improve our security practices to reduce risk and respond to emerging threats.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate or incomplete information;
  • request deletion of your personal information in certain circumstances;
  • request restriction of processing;
  • object to certain types of processing;
  • request the transfer of your personal information to another organisation where applicable;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with the appropriate supervisory authority.

The availability of these rights depends on the circumstances and the legal basis on which your personal information is processed.

Lunar-Lingo Ltd will respond to valid requests within the timeframes required by applicable law.

15. Exercising Your Privacy Rights

If you wish to exercise any of your rights under applicable data protection law, please contact Lunar-Lingo Ltd using the contact details provided in this Privacy Policy.

To help protect your privacy and the security of your personal information, we may ask you to verify your identity before responding to your request.

Where permitted by law, we may request additional information necessary to confirm your identity or clarify the scope of your request.

Unless an extension is permitted by law, we will normally respond to valid requests within one calendar month.

There is generally no charge for exercising your privacy rights. However, where requests are manifestly unfounded, excessive, or repetitive, we may charge a reasonable administrative fee or refuse the request where permitted by applicable law.

16. Complaints

We are committed to resolving privacy concerns fairly, promptly, and transparently.

If you have any concerns about how Lunar-Lingo Ltd has handled your personal information, we encourage you to contact us first so that we have an opportunity to investigate and resolve the matter.

If you remain dissatisfied after we have responded, you may have the right to lodge a complaint with the relevant supervisory authority responsible for data protection.

For individuals in the United Kingdom, this is the Information Commissioner’s Office (ICO).

Making a complaint will not affect any other legal rights or remedies that may be available to you.

17. Changes to This Privacy Policy

Lunar-Lingo Ltd may update this Privacy Policy from time to time to reflect:

  • changes to our services;
  • changes to our business operations;
  • changes in applicable legislation or regulatory guidance;
  • changes to the third-party service providers we use;
  • improvements to our privacy and security practices.

The latest version of this Privacy Policy will always be published on our website.

Where changes are significant, we will take reasonable steps to notify affected users where appropriate.

The “Last Updated” date at the beginning of this Privacy Policy indicates when this document was most recently revised.

18. Contact Us

If you have any questions about this Privacy Policy or the way Lunar-Lingo Ltd processes personal information, please contact us.

Lunar-Lingo Ltd

Registered Office: To be inserted

Company Registration Number: To be inserted

Website: To be inserted

General Enquiries: To be inserted

Data Protection Contact: To be inserted

We aim to respond to privacy-related enquiries as promptly as possible.

Document Review

This Privacy Policy should be reviewed:

  • at least once every 12 months;
  • whenever there is a significant change to our services;
  • whenever a new third-party processor is introduced;
  • whenever there is a material change to applicable data protection legislation;
  • following any significant data security incident.